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Customer Service Representative

Job Type: Contract Location: Dublin South
Salary: Negotiable Contact: Capital

My client a highly regarded Medical Devices Company is looking for a Customer Service Representative to join their team in Dublin

Duties/Responsibilities:

  • Answer customer calls promptly, professionally, efficiently and accurately – drive positive customer interactions & outcomes
  • Accurately input data to the business management systems
  • Ensure maintenance and filing of records and administration pertaining to customer related documentation
  • Assist the Finance Department with credit control queries including Purchase Order Number management
  • Prepare and issue quotations to customers as required
  • Generate customer invoices as required
  • Collate documentation for consolidated invoices and month end reports
  • Complete regular reviews of invoice accuracy by cross checking against current contract agreements
  • Record and complete paperwork, such as customer complaints as per ISO 9001:2008 procedure
  • Produce Ad Hoc Reports where required for both internal and external use
  • Provide potential leads from customer contact to the sales team for follow-up
  • Complete support to the sales teams as required
  • Marketing administration tasks relating to sales team requirements
  • Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion
  • Provide administrative support to the management team and other departments where required
  • Complete all other duties and projects that may arise from time to time as requested
  • Train additional Customer Service support staff as required
  • Review established procedures and provide feedback for potential process improvement where required

Experience & Qualifications

  • At least 2 – 3 years relevant Customer Service experience, previous experience in call management is desirable
  • Experience with customer related software packages essential
  • Minimum Leaving Certificate education
  • Completion of further customer service related qualifications/courses viewed favorably

Personal Characteristics & Competencies

  • Excellent administration skills
  • Excellent communication skills
  • Excellent working knowledge of MS Office (Word, Excel, Power Point)
  • Ability to deal effectively in all business relationships while projecting a positive image of the company
  • Ability to maintain confidentiality
  • Ability to prioritise and manage multiple tasks simultaneously while meeting multiple deadlines
  • Strong organizational skills
  • Ability to work under pressure, and within deadlines that may require extended working hours
  • Capable of working independently yet as part of a team
  • Approachable personality with professional customer/service focus
  • Strong interpersonal skills
  • Solution orientated
  • Displays a strong desire to be accountable and responsible within the role, both individually and as part of the team.
  • Excellent PC skills required including PowerPoint presentations

Please forward CV to capital@capital.ie or tel 01 210 1010 for a confidential discussion.

Please note that unfortunately due to the high volume of applications to some roles we can only contact the candidates that best suit the client's requirements.

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