Customer Service Representative

My client a highly regarded Medical Devices Company is looking for a Customer Service Representative to join their team in Dublin

Duties/Responsibilities:

• Answer customer calls promptly, professionally, efficiently and accurately – drive positive customer interactions & outcomes
• Accurately input data to the business management systems
• Ensure maintenance and filing of records and administration pertaining to customer related documentation
• Assist the Finance Department with credit control queries including Purchase Order Number management
• Prepare and issue quotations to customers as required
• Generate customer invoices as required
• Collate documentation for consolidated invoices and month end reports
• Complete regular reviews of invoice accuracy by cross checking against current contract agreements
• Record and complete paperwork, such as customer complaints as per ISO 9001:2008 procedure
• Produce Ad Hoc Reports where required for both internal and external use
• Provide potential leads from customer contact to the sales team for follow-up
• Complete support to the sales teams as required
• Marketing administration tasks relating to sales team requirements

• Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion
• Provide administrative support to the management team and other departments where required
• Complete all other duties and projects that may arise from time to time as requested

• Train additional Customer Service support staff as required

• Review established procedures and provide feedback for potential process improvement where required

Experience & Qualifications

• At least 2 – 3 years relevant Customer Service experience, previous experience in call management is desirable
• Experience with customer related software packages essential

• Minimum Leaving Certificate education

• Completion of further customer service related qualifications/courses viewed favorably

Personal Characteristics & Competencies

• Excellent administration skills

• Excellent communication skills
• Excellent working knowledge of MS Office (Word, Excel, Power Point)
• Ability to deal effectively in all business relationships while projecting a positive image of the company
• Ability to maintain confidentiality
• Ability to prioritise and manage multiple tasks simultaneously while meeting multiple deadlines
• Strong organizational skills
• Ability to work under pressure, and within deadlines that may require extended working hours
• Capable of working independently yet as part of a team
• Approachable personality with professional customer/service focus
• Strong interpersonal skills
• Solution orientated
• Displays a strong desire to be accountable and responsible within the role, both individually and as part of the team.

• Excellent PC skills required including PowerPoint presentations

Please forward CV to capital@capital.ie or tel 01 210 1010 for a confidential discussion.

Please note that unfortunately due to the high volume of applications to some roles we can only contact the candidates that best suit the client's requirements.